Everything we make is built to last – in its design, comfort, and quality. While the reality is even quality items have a practical lifespan, if it came from us and it is not made properly – we'll make it right.
Our clothing is built to last. And while the reality is that even quality items have a practical lifespan, if it came from us and it is not made properly — we’ll make it right.
The Honor Code
We stick care instructions in your clothes for a reason. Do what they say. Don’t put your cashmere sweater in the dryer. And don’t take the piss. This isn’t a free clothes policy.
Contact us below or bring it in to one of our retail stores. Questions? We’ve probably already answered it below
Send Us A Message
What do you mean by Quality Guaranteed?
We mean that the products we make are crafted using fabrics, techniques, and a level of professionalism that last from season to season. Every product has a natural lifetime, but — laundry accidents aside — if our product doesn’t reasonably hold up, we’ll fix it or replace it for you.
To get in touch click here.
What is a product lifetime?
Our products are made to last. But as any denimhead with a strong vintage collection will tell you, most things can’t last forever forever. Normal wear and tear itself is part of a clothing’s lifecycle — not to mention how much we love the aesthetics of a well-worn piece of clothing. Still, we set guidelines for how long you can expect ours to hold up, so you know what’s realistic.
Can I return products forever for free refunds?
Nice try. We have a return policy. You have 30 days to return unworn clothing. But if you purchased something with a manufacturing defect, you can bring it back at any time.
To get in touch click here.
To protect all our customers and make sure that we handle every return, exchange, or repairs with reasonable fairness, we cannot accept a return, exchange or repair in certain situations.
I put my sweater in the dryer – my fault or yours?
Yours, mate. We’ll always do our best to take care of you. But we humbly ask that you follow the care instructions on each of your rag & bone items. When we can, we’ll be happy to repair damages due to excessive garment love at a reasonable charge. If we are unable to repair your garment, we will notify you and discuss your options.
I bought these jeans two weeks ago and the belt loop ripped – this one can’t be my fault?
You’re not wrong — that sounds like a manufacturing flaw. Contact our Quality Guaranteed team. They’ll get you sorted with a repair or replacement.
To start a claim click here.
How much will a repair cost me?
If it’s on us, it’s on us. 100%. In certain circumstances, we may choose to replace the product instead of repairing it. In which case, congrats.
Please keep if a repair is needed due to natural wear and tear or an incident, you may be responsible for the cost of the repair.
What happens if I see something I bought from you at a lower price?
Within 30 days of your purchase, feel free to call us up or march into one of our stores and demand that we match that price. We will, no stress necessary.
To request a price adjustment for online orders click here.
To request a price adjustment, please call the store you purchased from. To find your store information, please click here.
Can I bring back defective rag & bone products I bought on ebay?
We accept products purchased from rag & bone stores, rag-bone.com, rag & bone outlet shops, and authorized wholesale partners only. Bought your jeans off a friend? Take them back to him. Just kidding — we’ll still do what we can to take care of you, within reason of course.
Who will pay for my shipping?
Shipping for all repairs, returns, and exchanges that are covered under our quality guarantee are covered by rag & bone.
Will rag & bone always repair or replace my products?
We will always repair or replace any item (purchased from us or an authorized retailer) whose quality has been compromised by a manufacturing defect or flaw. If care instructions haven’t been properly followed, or a garment experiences excessive love, we can’t promise we’ll be able to repair or replace it. But we’ll try. Contact our Quality Guaranteed team if you think something you purchased qualifies.
To get in touch click here.
I’m bringing my repairs into the store, cool?
No problem. Expect that we’ll do everything we can to provide a resolution on the spot. If we are unable to resolve your claim in the immediate moment, you can expect to hear from our Quality Guaranteed department within a timely manner. Be prepared to leave some contact information with our store associate, no aliases please.
Hurry up and give me my replacement.
Once we have received your damaged products – any repair, replacement or exchange will take approximately three to four weeks. Repairs covered by our quality guarantee are free of charge to you. For all other products, repair costs will vary depending on the materials and length of time needed, but we will always make sure it’s reasonable. Send it in, we’ll take a look and give you a call.
What is your return policy?
We know not everything works out every time. Items returned within 30 days of receipt in original condition and with tags attached will be refunded to the original payment method. Fragrance must be returned in its original packaging with the cellophane intact. Refunds for all transactions will be issued to the original form of payment. Items purchased at a discount of 40% or more are Final Sale and therefore not eligible for return or exchange.
rag & bone gift cards are non-refundable.