Customer Care

What are my payment options?

We accept the following payment types:
  • • Visa
  • • Mastercard
  • • American Express
  • • PayPal

When will my credit card be charged?

Your credit card will not be charged until your order ships.

Please note that we do authorize your credit card for the full amount of your order upon checkout. Once your order is successfully authorized, we will send you an order confirmation e-mail.

How is tax calculated on purchases?

We collect sales tax in states where we have a physical rag & bone store or location.

Please refer to the Store Locator to determine if your state qualifies.

Do you offer Gift Certificates?

At this time we do not offer gift certificates. If you have already received an online gift certificate from us, you will still be able to use it on the site. Please note, gift certificates purchased in a physical retail location cannot be applied to online purchases.

If you have any issues using an existing gift certificate please call 1-844-724-2663 or Contact Us

Is my personal and credit card information safe on your website?

Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

When will my credit card be refunded?

Transit time back to the warehouse may take up to 7 business days. You will receive an e-mail once your return has been received & processed.

Once your return is processed, please allow up to 2 weeks for your refund to appear on your bank account (depending on your financial institution).


If we have not answered your question, please call 1-844-724-2663 or Contact Us.